One strand was all that was still attached. I guess we should just be happy that it held until it made it to the shop.
At least it isn't like the bike in this Dirt Rag review, which I am pretty sure that regardless of what you do it won't shift... http://www.dirtragmag.com/reviews/review-orbea-alma-carbon-29er. Pay close attention to the penultimate picture, the cable makes a 90 degree turn inside a plastic sheath. Pure brilliance... Orbea took a shitty design from their Orca and trickled it sideways to the Alma. Great idea guys!