New Outside Column, Same Great Taste!
8 hours ago
A forum for angry bike wrenches who have seen the horrors of battle, met the propagators of bike harm and have come out the other side, just that much more cynical. Plus a place to post pics of the countless bikes that are fucked.
Maybe this is your fault. Yup. Read that again. It is your fault IBD. I have been working in very healthy retail stores that have shelves of black and blue boxes on hand. The same boxes that are cheaper online. A lot cheaper. I have sold XT brakes all day long as replacements for Elixirs and Juicy's. Why? Not because they are cheaper, but because I have them on hand and have technicians who can install externally routed brakes properly in under an hour, on top of their regular work load. I work in healthy IBD's who can make that sale happen. What about your shop?This. I get this. I run a shop that keeps things in stock. We support our customers and get that people don't want to wait to get things fixed. We used the, "we have it now" line many times. And until recently that wasn't a problem. We sold so many XT brakes in the past couple of years because we had it now and we could install it now and have that customer back out riding in a couple of hours. But when any customer with a smart phone can find the same exact part online with free shipping for $10 cheaper than what I pay for it, it makes it look like I'm price gouging.