Trifecta of bad shifting

An Sworks Epic 29'r came into the shop for some work. Customer was complaining that his headset hadn't really felt the same after TrueGrit. So I opened it up to find the inner race of the lower bearing had fused itself to the fork crown race. Yea, I bet it didn't feel very good.

While I was figuring out how to get the race off the fork. I saw this,

Really? It comes with a straw?

The reply, Yup, so you don't mess up your lipstick.

Out.